Privacy Policy

Effective Date: 24th July 2025

1. Introduction

Welcome to ShutterStoreNG. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our online marketplace at https://shutterstoreng.com.

By using our Platform, you agree to the practices outlined in this Policy. If you do not agree, please discontinue using our services.

2. Information We Collect

We collect the following types of information:

  • From Buyers: name, email, phone number, shipping address, billing information, payment details (processed securely via third-party gateways like Paystack).
  • From Sellers: business name, contact details, bank account information, tax identification numbers, product listings.
  • Automatically: IP address, browser type, device information, pages visited, and usage analytics.

3. How We Use Your Information

  • Facilitate transactions between Buyers and Sellers.
  • Enable payments and remittances to Sellers.
  • Coordinate shipping and delivery through third-party providers.
  • Support dispute resolution between Buyers and Sellers.
  • Send order confirmations, updates, and customer support responses.
  • Improve our Platform, security, and user experience.
  • Send marketing or promotional messages (only if you opt in).

4. Sharing of Information

We do not sell your personal data. However, we may share information with:

  • Sellers: Buyer contact details for order fulfillment.
  • Buyers: Seller details for transparency and support.
  • Logistics providers: to complete deliveries.
  • Payment processors: (e.g., Paystack) for secure transactions.
  • Authorities: where legally required (fraud, compliance, investigations).

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Maintain user sessions and shopping carts.
  • Track Platform performance and visitor behavior.
  • Provide personalized content and recommendations.

You can disable cookies in your browser settings, but some features may not function properly.

6. Data Security

We implement industry-standard security practices, including SSL encryption and secure payment gateways. While we strive to protect your data, no online system is completely secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain your data only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Transactional records may be kept for compliance and audit purposes.

8. Your Rights

  • Access the personal data we hold about you.
  • Request corrections to inaccurate data.
  • Request deletion of your data (subject to legal retention).
  • Withdraw consent for marketing communications.
  • Lodge complaints with regulatory authorities such as NITDA (Nigeria Data Protection Regulation - NDPR).

9. Children’s Privacy

Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal data from minors. If we discover such data, it will be deleted immediately.

10. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your information.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised effective date. Continued use of the Platform means you accept the updated Policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us:

  • Email: privacy@shutterstoreng.ng
  • Phone: +234 909 000 1206
  • Address: 1, Awosika Bus Stop, Isheri Road, Isheri Olowora, Ojodu, Berger, Lagos, Nigeria